My Experience With Lowe’s Window Installation

One month ago, Lowe’s installed 10 replacement windows in my home. My old windows were original to the house (built in 1970) and they needed to be replaced. Our old, leaky windows were a problem. The cold and warm air easily escaped the home, putting a tremendous burden on the HVAC system. As a result, the air conditioner and heater had to work extra hard to maintain a consistent temperature throughout the house. This drove up my heating and cooling costs significantly. Purchasing new, energy-efficient windows seemed like an excellent investment.

The Consultation

In 2018, I hired Lowe’s to install new gutters. I was happy with the entire process from beginning to the end. So I was pretty certain I wanted Lowe’s to install my windows as well. Nonetheless, I called a local window installer for an estimate.

I ended up going with Lowe’s. Here’s the cost break down:

I ordered 10 double hung replacement windows with installation and removal of old windows and storm windows.

My total cost with Lowe’s was $4,147. The other company quoted $8,000 after a discount.

After the initial consultation, paper work and my own research, the windows were ordered and arrived within two weeks. Lowe’s called to let me know that they were ready for install. Two days later, the installer called to schedule the install appointment. We scheduled for the following week.

The Install

The day before the install, Lowe’s delivered the windows and stored them in my garage. The next morning, the installer and three of his men arrived on time. They were friendly and polite. Two of them were full time firefighters who installed windows on their days off.

The installer walked through the house with me to check out each window. Drop clothes were put in place and the work began. They explained as well as showed me the process of installation.

By 1:30 p.m., the windows were installed, debris removed, and everything was cleaned up. They had me open and close each window and asked if everything was to my satisfaction. They showed me how the double hung windows tilt inward, allowing me to clean the outside while inside my home, making a once-dreaded task much more manageable.

A month in, I noticed the house feels cooler. This was a month of daily 90 + degree weather. Yesterday, for the first time since I had the windows installed, it stormed really hard. The torrential downpour allowed me to inspect each window for possible leaks, but luckily, everything was dry.

Fall weather has finally arrived in Nashville and we enjoy opening all of our windows, something we weren’t able to do with the original ones. We enjoy breathing fresh, cool air.

I understand that some folks don’t like to shop at big box stores and they certainly wouldn’t let Lowe’s or Home Depot install anything in their homes. So far, my experience with Lowe’s installation has been positive. Lowe’s has a one year labor warranty , and so far, they have been good about returning phone calls, following up, scheduling, showing up on time, etc. I also never feel pressured by their consultant to make a purchase. He showed me various products ( in my case windows and gutters) in different price ranges.

Bad apples can be in any company, local or not. I recently had a horrible experience with a local plumber. Afterwards I called four other local plumbers. Not one bothered to call me back to set up an appointment. I ended up contacting one of the largest provider of plumbing repair. They called, showed up the next day and fixed the problem for a reasonable price.

This post is not sponsored by Lowe’s. I just wanted to share my experience with Lowe’s window purchase and installation.